Details below are provided by – PetshopBowl Limited who sell products on this website
Returns & Damages
How do I return an item?
We operate a 14 day return policy, so simply post the item back to our fulfilment partner: PetShopBowl, Unit A5 Precision Business Park, 100 Masons Road, Stratford-Upon-Avon, Warwickshire, CV37 9BY
What do I do if I have been sent the wrong item?
All the parcels are carefully packed by our delivery team and then double checked but in the unlikely event you end up with a different item call on03301-137-766 or email us at firstname.lastname@example.org. Leave the parcel in the exact condition it arrived and post it back to us or we will arrange for collection with our courier. We will send you a new item immediately.
What do I do if my order has been stolen or delivered faulty/damaged?
All items we send are fully insured. If in the unlikely event your order is delivered damaged/faulty or stolen call us within 30 days on 03301-137-766 or email us email@example.com.
If damaged please take photos of the parcel in the exact same condition it arrived to you in and email them back to us. As soon as we receive photos we will send you a new item with no extra fee.